Return & Refund Policy

Return window

Eligible jewellery purchased through the Noopura online portal may be returned when the return request is raised within 5 calendar days including the delivery day. The order must show a completed delivery in our tracking system.

Eligible condition

The jewellery must be returned in its original condition, unused and without damage or alteration, together with the original invoice, certificate where applicable, tags where applicable, packaging where applicable. Final acceptance is subject to physical receipt, quality verification and weight verification by Noopura.

Items not eligible

Returns are not accepted for customized or custom-made jewellery, silver jewellery/articles, gold or silver coins and bars, nose pins, gemstones, gift cards, digital gift cards or gift vouchers. Noopura may also decline an item where the returned product is damaged, tampered with, altered or does not match the original order.

Return pickup

Noopura will provide return-pickup instructions after approval.

Missing item or accessory

If an item or accessory is missing, please contact Noopura promptly. The case will be reviewed against the dispatch and packing records, and supporting unboxing evidence may be requested.

Refund calculation

Refund value is based on the historical price captured on the original order. A change in today's gold, silver, diamond or platinum rate does not change the historical order value used for the refund calculation.

For a refund to the original payment source, a 2.5% return processing fee is deducted. A Noopura wallet refund uses a 0% fee. The final refund amount is confirmed after the returned jewellery passes the required receipt, quality and weight verification.

Refund timeline

Once the returned jewellery is received and approved after the applicable checks, Noopura will initiate the refund. The expected processing period is up to 10 working days, subject to the payment method and banking/payment-provider processing.

Return review

Submitting a return request does not by itself guarantee approval. Noopura reserves the right to reject a return that does not meet these conditions or where the returned product differs from the product supplied.

Policy version

This policy is controlled by Noopura's administrative Return Policy Settings. Current policy version: 1.0.

Customer assistance

For return-related assistance, please use the return request available from your order details or contact Noopura customer care through the contact details published on the website.